Terms of Service

Last updated on 13th November 2025

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These Terms of Service ("Terms") govern the use of the software as a service ("SaaS") provided by EventFlow Pty Ltd ("EventFlow", "we", "us", or "our"). By accessing or using our SaaS, you agree to these Terms. If you do not agree with any part of these Terms, you may not access or use our SaaS.

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IN THE EVENT OF A CONFLICT BETWEEN THESE TERMS AND AN ENTERPRISE SUBSCRIPTION AGREEMENT, OR OTHER WRITTEN AGREEMENT SIGNED BETWEEN YOU OR THE PERSON/COMPANY WHO INVITED YOU TO THE PLATFORM AND EVENTFLOW (IF APPLICABLE), THE AGREEMENT SHALL PREVAIL; HOWEVER, WHERE NO CONFLICT EXISTS, THESE TERMS SHALL APPLY.

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1. Acceptance of Terms

By accessing or using our SaaS, you agree to be bound by these Terms. If you are accessing or using our SaaS on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
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2. Description of Service

Our SaaS provides event planning features. The features and functionality of the service may change over time at our discretion.

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3. Account Registration

To access certain features of our SaaS, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

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4. Fees and Payments

4.1 Use of our SaaS may be subject to the payment of fees. Any applicable fees and payment terms will be provided to you prior to your use of the service. By using the platform, you agree to pay all fees in accordance with the terms provided to you.

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4.2 We offer a variety of subscription plans tailored to different needs and customer preferences, as well as a one-time payment model for select users. The specific details, features, and costs of each plan will be made available to you at the time of subscription.

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4.3 The fees for each plan are payable by the person, business, or company that subscribes to the service on the platform. Other users provided access to the platform by the above person, business, or company will not incur any usage fees.

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4.4 Invoices are issued according to the payment schedule associated with your chosen plan, and any additional fees (if applicable) will be billed accordingly.

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4.5 We reserve the right to change our pricing or subscription terms with 30 days' prior notice. If you do not agree to the revised terms, you may cancel your subscription before the changes take effect.

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4.6 Our standard payment terms are 14 days from the issue date of each invoice.​

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5. Cancellations and Refunds

 

This clause is only applicable to clients who have not signed a seperate agreement.

5.1. 30-Day Money-Back Guarantee: For new customers on subscription plans, we offer a 30-day money-back guarantee. If you cancel within 30 days of your subscription start date, you will receive a full refund of the subscription fees paid. Onboarding fees will not be refunded.

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5.2. Month-to-Month Plans: No refunds will be issued after the 30-day money-back guarantee period. Month-to-month subscribers may cancel at any time, with access retained until the end of the current billing cycle.

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5.3. Annual and Long-Term Contracts: If you cancel before the end of your contract period, a cancellation fee of 50% of the remaining balance on your contract will apply. Access to the service will be terminated immediately upon cancellation unless otherwise arranged with our customer support team.

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5.4. One-Time Payments: These payments are non-refundable. Once a one-time payment is paid, the fee is fully earned, and no refunds will be issued.

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5.5. Special Cases: In cases of billing errors or platform disruptions, refunds may be issued on a case-by-case basis, at the discretion of our customer support team.

 

6. Intellectual Property

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6.1 All intellectual property rights in our Platform, including but not limited to software, technology, trademarks, and content, are owned by or licensed to us. You are granted a limited, non-exclusive, non-transferable license to use our EventFlow for your business purposes or event planning purposes.

 

6.2 You grant EventFlow a non-exclusive, royalty-free, worldwide, sublicensable and perpetual license to use any feedback or suggestions you provide to improve our services.
 

6.3 Nothing in this Agreement will operate to assign or transfer any intellectual property rights from EventFlow to the you, or from the you to EventFlow.

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7. Third Party

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Our Services may incorporate or rely on third-party software, services, or APIs, which are subject to their own terms and conditions. By using our Services, you agree to comply with the terms of these third-party provider, which may be updated from time to time. We are not responsible for the availability, functionality, or compliance of these third-party services, and your use of them is at your own risk. If you fail to adhere to any applicable third-party terms, we reserve the right to suspend or terminate your access to our Services without liability.

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Some of these terms can be found below:

• Vercel

• Sentry

• Ably

• Crisp

• Stripe

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8. Fair Use Policy

 

8.1 Prohibited Activities: You must not:

8.1.1 Engage in activities that excessively burden or disrupt the functionality of the Platform or Services;

8.1.2 Upload unreasonable volumes of data, files, or events that are disproportionate to typical usage patterns for similar services or exceed the intended operational scope of the Platform.

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8.2 System Abuse: Examples of excessive use include, but are not limited to:

8.2.1 Hosting an unusually high number of simultaneous users or events that impacts overall system performance;

8.2.2 Uploading excessive or oversized floorplan files beyond what is reasonably necessary for typical event operations;

8.2.3 Repeatedly or intentionally attempting to overload system capabilities through automated scripts, bulk uploads, or any other means.

 

8.3 Monitoring and Enforcement:

8.3.1 We reserve the right to monitor usage to ensure compliance with this Fair Use Policy.

8.3.2 In cases where your use exceeds fair use standards and negatively impacts system performance or availability, EventFlow may take corrective actions, including:

8.3.2.1 Requesting you to reduce usage to acceptable levels; or

8.3.2.2 Temporarily suspending or limiting access to the Platform for the affected accounts.

 

8.4 Notification and Remediation:

8.4.1 We will notify you in writing of any excessive or unreasonable usage.

8.4.2 You will be provided a maximum of 5 business days to adjust usage or comply with specific remediation requirements before further actions are taken.
 

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9. Artificial Intelligence Restriction

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The use of any automated means, including but not limited to bots, crawlers, spiders, scrapers, data mining tools or similar technologies to access, copy, extract, download, index or utilise the content on any part of this website is strictly prohibited without our written consent. In particular, you must not use any content of this website for the purposes of developing, training, fine-tuning,or enhancing a machine learning model or AI system for any purpose unless expressly authorised by us in writing.

 

We reserve all rights in relation to unauthorised use, including the right to suspend access to the Platform.

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10. User Content

 

You are solely responsible for any data, materials or content that you upload, submit, or transmit through our Platform ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content.

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11. Prohibited Conduct

 

You must not use our Platform in any way that is unlawful, fraudulent or harmful or in any way that violates this Agreement. Prohibited conduct includes, but is not limited to, the following:

11.1 Transmitting any viruses, worms, or other malicious code;

11.2 Interfering with or disrupting the integrity, availability or performance of our Platform;

11.3 Attempting to gain unauthorized access to any part of our Platform; or

11.4 Copying or modifying or selling the Platform or tampering with the Platform’s source code materials.

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12. Indemnification

You agree to indemnify EventFlow against claims arising from your misuse of our platform, violation of terms, or infringement of third-party rights.

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13. Termination

We reserve the right to suspend or terminate your access to our SaaS at any time, with or without cause, and without notice. Upon termination, your right to use our SaaS will immediately cease.

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14. Disclaimer of Warranties

Our SaaS is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We do not warrant that our SaaS will be uninterrupted or error-free, or that any defects will be corrected.

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15. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of our SaaS, even if we have been advised of the possibility of such damages.

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16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.

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17. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of our SaaS following the posting of any changes constitutes acceptance of those changes.

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18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

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19. Entire Agreement

These Terms constitute the entire agreement between you and EventFlow regarding your use of our SaaS and supersede all prior or contemporaneous agreements, understandings, and communications, whether oral or written, relating to the subject matter of these Terms.

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20. Waiver

The failure of EventFlow to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision, nor shall it affect EventFlow's right to enforce such provision or any other provision in the future.

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21. Assignment

You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of EventFlow. EventFlow may freely assign or transfer these Terms without restriction.

By using our SaaS, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, you may not use our SaaS.

Contact Us

If you have any questions about these Terms, please contact us at info@eventflow.com.au.

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